Page 10 - index

Executing well-planned transition

results in successful Go-Live

and nearly $1M increase in

captured charges

W e recently had an opportunity to
Interview by S. Iacobacci
sit down with Colleen Andrews,
business manager of Lab Services at
UH Laboratory Service Foundation,
and discuss her experience (from an
operational perspective) overseeing
the transition from their previous vendor
to RCM. We were interested as to why
University Hospitals, a billion dollar
healthcare conglomerate in Cleveland,
Ohio, elected to use a separate AR
system to outsource their outreach
billing versus performing their billing
in-house.